Job Summary:-
The Guest Service Associate is the first point of contact for guests at our resort, responsible for delivering exceptional customer service and ensuring a memorable experience. This role involves managing guest check-ins and check-outs, addressing inquiries, and providing information about resort amenities and local attractions.
Job Descriptions :-
1. Guest Check-In/Check-Out:
- Welcome guests upon arrival and facilitate a smooth check-in process.
- Handle guest check-outs efficiently, ensuring accuracy in billing and payments.
- Handle guest check-outs efficiently, ensuring accuracy in billing and payments.
2. Exceptional Guest Service:
- Respond to guest inquiries, providing assistance and resolving issues promptly.
- Maintain a friendly and approachable demeanor to enhance guest experience.
- Maintain a friendly and approachable demeanor to enhance guest experience.
3. Information and Assistance:
- Provide detailed information about resort amenities, activities, and local attractions.
- Assist guests in planning activities, making reservations for dining, spa services, and excursions.
- Assist guests in planning activities, making reservations for dining, spa services, and excursions.
4. Communication:
- Act as a liaison between guests and resort departments (Housekeeping, Maintenance, etc.).
- Ensure guest requests and feedback are communicated to the appropriate teams.
- Ensure guest requests and feedback are communicated to the appropriate teams.
5. Administrative Support:
- Maintain accurate guest records and ensure compliance with privacy regulations.
- Assist with general administrative tasks as needed.
- Assist with general administrative tasks as needed.
Qualifications & Skills :-
- Any degree or Diploma in Hotel Management.
- Excellent English communication and interpersonal skills.
- Proficiency with computer systems